”Abbey Court Westpoint Hotel - חוויה לא נעימה“

Stay away from this hotel and its aggressive and violent owner!!! 

 Please read through and decide for yourself. This is long but details are important.

 We arrived at Abbey Court Westpoint Hotel with our 2 year old and 14 year old sons, on Monday 17th of April right after the Easter weekend. We paid two days in advance (that is half of our stay) because that was the hotel`s policy. We had a very horrible experience that made us understand why. 

At first we were pleasantly surprised, the location is great, the apartment was well equipped, clean, the cot for the little one was ready. 

The bathroom was very hot and we understood that it was because the water in the toilet was boiling hot as funny as it may sound. We reported the problem and were told that it would be taken care of. At around 6:30pm that evening the toilet flush sink cracked and boiling water started to pour down in the bathroom!!! The reception clerk (who was genuinely very nice I must add) came right away and could hardly touch the main tap leading to the sink in order to stop the water because it was so hot. A few minutes later he came back with the owner of the hotel who did not bother to apologize or even say hello for that matter. Because of the late hour and no other apartment available, we were given the key to another room at the end of the hallway to use the bathroom and were told that the problem would be solved first thing in the morning. Not ideal but we understood the situation...

Next morning starting from 8:30 until we left a little before 10am, I had to have at least three phone conversations with the new shift at the reception desk re-explaining the problem and asking that the room be usable by 1pm when I would be back with our little one. The best commitment I could get was a very impatient ``OK MADAM! I will leave a note to Room Service!!!`` 

 Please keep on reading, this is a horror story!!! 

 When I came back with the little one a little before 1:30 pm, and asked for the key to the room, the people at the reception desk could not find it so they told me that the worker was probably still there. I was quite upset because my son had a fever and I wanted to put him to bed as soon as possible. I went to the apartment anyway but the door was locked and the tools of the worker were outside, and he himself nowhere to be found! I went back to the reception and asked again for the key. I understood that they did not want me in there before the work was done. I had to endure 30 minutes of going back and forth and on-going negotiation to get my key. I asked to speak to the manager, he was ``on holiday``, I asked to speak to some kind of a person in charge, and that was the lady who had told me coldly that they were doing the best they could when I first asked for the key, and she had gone to lunch leaving me in the lobby with my son At that point I simply demanded to go into my room and was very generously offered to put my son to bed in another room which I refused because that meant that I still had to go into my room pack some clothes, diapers and transfer his cot. No need to say that I was very upset by then and outraged by the service I received, or the lack of it. I said that I would not pay for that day, that they could call the police if they wanted to but I would not pay! Finally the very-frustrated-reception-clerk agreed to open the door for me, after raising her voice at me and slamming at my face the door of the office leading to the reception desk where she went in order to get the master key. In the meantime the workers appeared at the door and they continued their work while I attended to my son in the living room. 

 This is where the real horror begins...

 Suddenly, while I was taking my son`s temperature with his diapers down, somebody simply barged into the room without even knocking. I recognized the owner of the hotel who I naively thought had come to apologize. He started to shout at me standing very close to me physically and wagging his finger at me, told me if I did not intend to pay I should pick up my things and leave right away. The tone of his voice and his body language were so aggressive that I got really afraid for my son and myself. I asked him to lower his tone, but his answer was that this was his place and he could do whatever he wanted and that the police could not help me. I told him that I did not want to have this discussion in front of the child that we would speak when my husband returned, but he would listen to none of that. He kept telling me that HE would call the police and if I did not leave they would throw all my things out, that they had been very nice to us and that nobody could speak to his staff ``that way``. At some point he even ordered the workers to leave the job undone and leave. 

Trying very hard to stay calm I told him that in the name of Go.d I had not spoken badly to anyone, and that is where things got really ugly. Our address reads Israel, he said ``You are using my electricity, you slept here you used my money, what kind of God is this God of yours!!! You pay me right now for the rest of your stay or get out of here`` waving his hand as if he were flicking away a piece of dirt. At some point during all this yelling and shouting (by the owner of the hotel only, because I had to stay calm for the wellbeing of my son), the lady who had gone to lunch (because she is a ``human being`` unlike myself and my son) came in (without knocking of course) and said that I had indeed not insulted them or called them names or anything but I had been very ``harsh.`` While the two of them started discussing about our fate! I grabbed the opportunity to call my husband. When he arrived the suitcases were already packed and of course we left that horrible place as quickly as we could. 

On our way out when my husband asked to speak with the owner of the hotel he was not there and there was only the same junior and very fragile reception clerk. Of course nobody talked about any reimbursement that the owner had mentioned under his breath during his attack. 

I simply could not bear to stay another minute there anyway, or face those people again, so we left having paid full price for that agony.

I was assaulted certainly verbally but also physically, my privacy was violated, and I was robbed 

I will most certainly report this ugly event to the authorities.

This is my story, what you make of it is up to you. Thank you for your time.